It is important to us.

At Raccoon Valley Electric Cooperative (RVEC), we recognize that a key element of the member-cooperative relationship is the trust that you place in us to respect the privacy and confidentiality of your personal information. We are committed to providing you with the highest quality of electrical service. While personal information about you is fundamental to our ability to do this, your privacy is also very important to us.

Therefore, RVEC will not disclose to non-affiliated third parties any information, including personal financial or consumption histories, without the expressed consent of the member/consumer. The Cooperative reserves the right to use information for purposes relevant to prudent engineering and design practices, which are consistent with industry requirements, and for the betterment of the Cooperative and its members.

We restrict access to non-public personal information for all member-consumers to only those employees or affiliates who need to know specific information to provide products and services to the member/consumer. We maintain physical, electronic, and procedural safeguards that, to the best of our abilities, provide prudent and sufficient protection for all non-public personal information.

Information shall not be released to any third party until such time as the member/consumer approves, in writing, such authorization. Forms for the release of information may be obtained from the Cooperative Office.

RVEC may collect non-public personal information from the following:

• We receive information from you on applications or forms.
• Information regarding payment histories, consumption history, demand history, or capacity requirements.
• Information from inspections, customer services, and customer reporting services.

Our Commitment to Privacy

At RVEC, confidentiality is important to us. As we continue to improve and expand our services and delivery channels, we recognize our customers’ needs and desire to preserve their privacy and confidentiality. RVEC recognizes the trust you have placed in us and is committed to safeguarding the privacy of our customers’ information. The following policy affirms our continued commitment to preserving customer confidentiality.

The Information We Collect

We receive and retain information about our customers through many sources:

• Applications or other forms
• Your transactions with us, our affiliates, or others
• A consumer-reporting agency

The Way We Use Information

We limit the use and collection of nonpublic personal information to that which is necessary to maintain and administer financial services. We do not share this information with outside parties unless:

• The information is provided to help complete a customer-initiated transaction (such as credit reporting agencies, document processing companies, etc.)
• The customer has requested it
• The disclosure is required by law (e.g., subpoena, investigation of fraudulent activity, etc.); or
• The disclosure is required by banking regulation (e.g., Fair Lending Reporting Act, Home Mortgage Disclosure Act).

When customer information is provided to any of the third parties mentioned, that third party must agree to adhere to privacy principles that provide for keeping such information confidential.

Limiting Employee Access to Information

RVEC limits employee access to customer information to those with a business reason for knowing such information. All our employees are educated about the importance of confidentiality and customer privacy. Any employee who violates the financial privacy of our customers will be subject to appropriate disciplinary measures and possible termination.

Protection of Information via Established Security Procedures

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information.

Maintaining Accurate Information

We have established procedures so that our customers’ financial information is accurate, current, and complete in accordance with reasonable commercial standards. RVEC will respond to requests to correct inaccurate information in a timely manner.

At RVEC, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how RVEC protects your information, please contact us at 800.253.6211 or 712.659.3649 or e-mail us at info@rvec.coop.