Skip to main content

CONTACT: 712.659.3649

Pay My Bill
Outages
View Rebates
E-News Sign-Up
Home
6/7/25 @ 1:39 am | Your cooperative is currently experiencing normal energy demand. No special energy saving measures are necessary.
Menu

⚠️Summer Hours⚠️

Our office hours are changing.  Beginning Monday, June 2, we’re switching to our Summer Hours, which will run from Memorial Day through Labor Day:

Monday–Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 11:00 AM

Need to report an outage or emergency after hours?

  • We’re always here for you—24/7! Call us at 712-659-3649 or 800-253-6211. Our after-hours call center will answer and dispatch crews if needed.

Making a payment after hours?  No problem. We’ve got you covered:

  • Use our drop boxes in Glidden or Sac City
  • Visit our website and click “Pay My Bill”
  • Log into SmartHub online or on the mobile app for quick and easy payments

Have questions? Give us a call at 712-659-3649 or 800-253-6211 — we're here to help!

 

  • HOME
  • ABOUT US
    • About RVEC
    • About Touchstone Energy
    • Annual Meeting
    • Board of Directors
    • Newsletters
    • Member Appreciation Events
    • Statement of Nondiscrimination
  • ENERGY CENTER
    • Energy Demand
    • Energy Saving Tips
    • Energy Solutions
    • Electric Vehicles
    • Heat Pump Calculator
    • Rebates
    • Touchstone Energy Savings
  • MEMBER INFO
    • My Account
      • How to Read Your Bill
      • Member Online Filter Store
      • My Power = Demand & Energy
      • My Power = Peak Page
      • Pay My Bill/View My KWH Usage
      • Payment Options
      • Patronage (Capital Credits)
      • What It Means to Be a Member
    • Forms
    • Community
      • Co-op Connections
      • Homeward's Grants & Loans
    • Youth
      • Scholarship Opportunities
      • Youth Tour
    • Energy Trail Tour Contest
  • RENEWABLE ENERGY
    • Iowa Energy Center
    • Iowa Choice Renewables
    • Solar Calculator
  • ECONOMIC DEV/COMMUNITY
    • Economic Development
    • Programs and Services
    • Homeward, Inc
    • Iowa Area Development Group
    • Revolving Loan Fund
    • Revolving Loan Fund Application
  • SAFETY
    • Kids Safety
    • Little Members
    • Residential Generators
    • Safety Checklist
    • Safety Quiz
  • OUTAGES
    • Outage Preparedness
    • Outage Restoration
    • Outage Safety
    • Outage Center
  • CONTACT US

Statement of Nondiscrimination

You are here

  1. ABOUT US
  2. Statement of Nondiscrimination

USDA Statement of Nondiscrimination

Notice

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, USDA, its Mission Areas, agencies, staff, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).  Remedies and complaint filing deadlines vary by program or incident.

 

Program information may be made available in language other than English.  Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape , American Sign Language) should contact the responsible Mission Area, agency, or staff office; the USDA TARGET Center at (202)720-2600 (voice and TTY); or the Federal Relay Service at (800) 877-8339.

 

To file a program discrimination complaint, a complainant should complete a Form, AD-3027, USDA Program Discrimination Complaint Form, which can be obtained online at https://www.ocio.usda.gov/document/ad-3027, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA.  The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of the alleged civil rights violation.  The completed AD-3027 form or letter must be submitted to USDA by:

 

(1)        Mail:    U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410; or

 

(2)        Fax:      (833) 256-1665 or (202) 690-7442; or

 

(3)        Email: program.intake@usda.gov

An equal opportunity provider, employer, and lender.

Back to Top

Quick Links

  • Contact Us
  • Rebates
  • Privacy Policy
  • Statement of Nondiscrimination

Contact Info

Raccoon Valley Electric Cooperative

28725 Hwy 30 / PO Box 486

Glidden, IA  51443

712.659.3649 or 800.253.6211

www.rvec.coop

About Us

Raccoon Valley Electric Cooperative (RVEC), headquartered in Glidden, Iowa, is a member-owned, non-for-profit rural electric cooperative. RVEC provides reliable, affordable, responsible energy to businesses and industries, farms and homes throughout west central Iowa. Learn More.

Follow Us Online

All information on this website can be made available in an alternate form by calling 712.659.3649.

2023 ACSI Badge

Raccoon Valley Electric Cooperative earns this award based on data modeled by the ACSI® in 2023.

Award criteria are determined by the ACSI based on customers rating their satisfaction with Raccoon Valley Electric Cooperative in a survey independent of the syndicated ACSI Energy Utility Study.

For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Raccoon Valley Electric Cooperative. All Rights Reserved.

  • HOME
  • ABOUT US
    • About RVEC
    • About Touchstone Energy
    • Annual Meeting
    • Board of Directors
    • Newsletters
    • Member Appreciation Events
    • Statement of Nondiscrimination
  • ENERGY CENTER
    • Energy Demand
    • Energy Saving Tips
    • Energy Solutions
    • Electric Vehicles
    • Heat Pump Calculator
    • Rebates
    • Touchstone Energy Savings
  • MEMBER INFO
    • My Account
      • How to Read Your Bill
      • Member Online Filter Store
      • My Power = Demand & Energy
      • My Power = Peak Page
      • Pay My Bill/View My KWH Usage
      • Payment Options
      • Patronage (Capital Credits)
      • What It Means to Be a Member
    • Forms
    • Community
      • Co-op Connections
      • Homeward's Grants & Loans
    • Youth
      • Scholarship Opportunities
      • Youth Tour
    • Energy Trail Tour Contest
  • RENEWABLE ENERGY
    • Iowa Energy Center
    • Iowa Choice Renewables
    • Solar Calculator
  • ECONOMIC DEV/COMMUNITY
    • Economic Development
    • Programs and Services
    • Homeward, Inc
    • Iowa Area Development Group
    • Revolving Loan Fund
    • Revolving Loan Fund Application
  • SAFETY
    • Kids Safety
    • Little Members
    • Residential Generators
    • Safety Checklist
    • Safety Quiz
  • OUTAGES
    • Outage Preparedness
    • Outage Restoration
    • Outage Safety
    • Outage Center
  • CONTACT US